smjili Privacy Policy — How Your Personal Data Is Handled

When you register for an account on smjili, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 18 years, and ensure that withdrawals are processed to the correct account holder. If you contact our support team at [email protected], we may also collect the content of your messages and any attachments you send, which helps us resolve your query accurately and efficiently. We may ask you to submit identity verification documents — such as a government-issued ID — when required by our verification process or when processing a withdrawal request above a certain threshold. All documents submitted for verification are handled with strict confidentiality and are not shared with third parties except where required by applicable Philippine regulations. You are responsible for ensuring that the information you provide is accurate and up to date, and you should notify us promptly if any of your details change.

When you access and use the smjili platform, certain technical data is collected automatically to support the operation of the service and improve your experience. This includes your IP address, device type, operating system, browser type and version, the pages you visit within the platform, the time and duration of your sessions, and the actions you take during gameplay. We also collect transaction data — including deposit amounts, withdrawal requests, game history, and account balance changes — which is necessary for financial record-keeping, fraud prevention, and compliance with applicable regulations. This automatically collected data helps us identify and resolve technical issues, optimise platform performance for mobile users in the Philippines, and detect any unusual activity that may indicate unauthorised access or fraudulent behaviour. We do not use this data to build profiles for sale to third parties, and it is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy. Cookies and similar tracking technologies may be used to maintain your session and remember your preferences; you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.

The personal data we collect is used exclusively to operate the smjili platform, process your transactions in Philippine pesos (PHP), verify your identity, provide customer support, and communicate with you about your account. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. In limited circumstances, we may share your data with trusted service providers who assist us in operating the platform — such as payment processors supporting GCash and Maya transactions — but these providers are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies if required to do so by law, court order, or in connection with the investigation of fraud or other illegal activity. Any third-party service providers we work with are required to maintain data protection standards consistent with those described in this Privacy Policy. smjili does not transfer your personal data outside the Philippines except where strictly necessary and where appropriate safeguards are in place to protect your information.

As a player based in the Philippines, you have rights over your personal data under applicable data protection laws, and smjili is committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of data processing or request that we restrict how we use your information while a query or complaint is being resolved. If you wish to exercise any of these rights, please contact us at [email protected] with a clear description of your request, and we will respond within a reasonable timeframe in accordance with our obligations. Please note that some data may need to be retained even after an account closure to comply with legal, regulatory, or financial record-keeping requirements. We will always explain the reason if we are unable to fulfil a particular data request in full.

smjili takes the security of your personal data seriously and implements reasonable technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls that limit who within our organisation can view your personal information, and regular reviews of our security practices. Despite these precautions, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your smjili account and to keep your login credentials confidential. We retain your personal data for as long as your account is active and for a reasonable period thereafter, or for as long as required by applicable Philippine laws and regulations. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or legal requirements; when significant changes are made, we will take reasonable steps to notify registered players. Continued use of the smjili platform after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you have any questions or concerns about this policy, please reach out to us at [email protected].